PRIVACY POLICY
PRIVACY POLICY
Last Modified: October 20th , 2020
Virtual Escape Global (“Company” or “We”) respects your privacy and we are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the websites virtualescapeglobal.com, virtualescapeglobal.co.uk, virtualescapeglobal.ca, and virtualescapeglobal.au (collectively, our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see “Modification of This Privacy Policy”). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates, as we will change the effective date at the top of this document, but that will be the only notice we provide to our users.
The business address for the Company is as follows:
1846 N Sedgwick St
Chicago, IL 60614
The Company may be reached at the following number: 888-224-0791
Two Types of Information Collected
We will refer, in this document, to two types of information: Personally Identifiable Information and Non-Personally Identifiable Information. “Personally Identifiable Information” (also abbreviated to “PII”) is information that can be traced to your identity (e.g., name, address, phone number, etc.). “Non-Personally Identifiable Information” (also abbreviated to “NPI”) is all other such information that cannot be traced to your identity.
Privacy Policy Purpose
Our goal is to clearly describe (i) what PII we collect; (ii) with whom/how we share your PII; and (iii) how you can limit our sharing of your PII. In short, we are committed to your privacy.
Information That We Collect and How We Use It
Personally Identifiable Information, Generally: Through our Website and with your consent, we may collect your name, email address, and phone number. We collect this information when you sign up for an account on our Website and when you engage us to use our services.
Cookies: When you visit the Website, we may assign your computer one or more cookies, to facilitate access to our websites, to personalize your online experience, and to record information about your visit to the Website. Through the use of a cookie, we also may automatically collect information about your online activity on the Website, such as the web pages you visit, the links or advertisements you click, or the other actions you conduct while visiting the Website if you have enabled cookies. You may disable the use of cookies through your browser.
Web Beacons: We and our marketing partners, affiliates, analytics, and service providers may also employ software technology known as “web beacons” and/or “tracking tags” to help us keep track of what content on our Website is effective and to serve relevant advertising to you. Web beacons are small graphics, embedded in web pages and/or emails, with a unique identifier. These items are used to track online activity including, without limitation, to count visitors to our Website, to monitor how users navigate the Website, to count how many emails that were sent were actually opened, or to count how many particular articles or links were actually viewed.
Embedded Scripts: We and our marketing partners, affiliates, analytics, and service providers may also employ software technology known as an “embedded script.” An embedded script is programming code that is designed to collect information about your interactions with the Website, such as the links you click on. The code is temporarily downloaded onto your computer or other device and is deactivated or deleted when you leave the Website.
Do Not Track Services: Your browser setting may allow you to automatically transmit a “do not track” signal to websites and online service you visit. We do not alter our practices when we receive a “do not track” signal from a visitor’s browser. To find out more about “do not track,” you may visit http://www.allaboutdnt.com.
Non-Personally Identifiable Information: The Website may automatically collect NPI from your web browser or mobile device (e.g., how you arrived at/left our Website, your IP address, web provider, browser type, mobile device/computer operating system). We use all of this information to analyze trends among our users to help improve our Website and services offered.
Disclosures: Additionally, we may disclose your information: (i) in response to a subpoena, court order, or a request for cooperation from law enforcement agencies; (ii) to defend against legal claims; (iii) when we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding illegal activity, fraud or wrongdoing; (iv) to protect the rights, property, and safety of our company, users, employees or others; (v) to enforce any agreement to which we are a party; (vi) in the event of a substantial corporate transaction, such as the sale of our business, merger, or consolidation; or (vii) as otherwise required by law.
The previous paragraphs notwithstanding, we will not disclose your PII or NPI, and all of the information collected is used solely for (i) facilitating the provision of our services (e.g., contacting you regarding a scheduled event); (ii) analytical purposes connected to the operation of the Website; and (iii) certain specific marketing purposes outlined here. The following provides more specific details:
Marketing Purposes: We may provide the PII you provide to Facebook, Instagram, Google, and/or Snapchat for marketing purposes as each platform may adjust our marketing strategy based on our user base.
Service Providers: We may employ third-party companies and individuals to facilitate the services provided through the Website, to perform Website-related services (e.g., without limitation, maintenance services, database management, analytics and online advertising, payment processing, fraud detection and improvement of our features) or to assist us in analyzing how our Website is used. These third parties may have access to your Personally Identifiable Information in order to perform these tasks on our behalf.
We utilize both Stripe and PayPal for payment processing. We do not collect or store any of your payment information
PayPal’s privacy policy can be found here: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
Stripe’s privacy policy can be found here: https://stripe.com/privacy
We utilize Resova as a third-party booking platform, with which your Personally Identifiable Information may be shared to facilitate the services.
Resova’s privacy policy can be found here: https://resova.com/privacy
Legal Purposes: We will share information with government agencies as required by law, including without limitation, in connection with reporting earnings. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), at the request of governmental authorities or other third parties conducting an investigation, to protect the property and rights of ours or a third-party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, fraudulent, unethical or legally actionable activity. We may also use device identifiers to identify our users and may do so in cooperation with third parties at our discretion.
Third-Party Analytics Providers: We work with network advertisers, ad agencies, analytics service providers and other vendors to provide us with information regarding traffic on the Website, including pages viewed and the actions taken when visiting the Website; to serve our advertisements on other web sites, within mobile apps and elsewhere online; and to provide us with information regarding the use of the Website and the effectiveness of our advertisements. Our service providers may collect certain information about your visits to and activity on the Website as well as other websites or services, they may set and access their own tracking technologies on your device (including cookies and web beacons), and may use that information to show you targeted advertisements. Some of these parties may collect Personally Identifiable Information when you visit the Website or other online websites and services. We may also share certain NPI with these parties in connection with the services they provide to us.
Specifically, Google Analytics and Google Tag Manager may track the actions of each user of our Website.
Opting Out
You may opt-out of receiving marketing emails from us by following the opt-out instructions provided in our emails. Please note that we reserve the right to send you certain communications relating to your use of the Website (for example, administrative and service announcements) via email and other means and these transactional account messages may be unaffected if you opt-out from receiving marketing communications.
Children Accessing the Website or Our Products
We do not knowingly collect any personal information from children under the age of 18, as every group booking to use our services that include individuals under the age of 18 must be registered to an adult. Should it be revealed to us that we have inadvertently collected information from children under the age of 18, then we will take reasonable measures to eliminate such data from our servers.
Security
We take commercially reasonable steps to help protect and secure the information we collect and store about our users. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while we strive to protect your personal data, we cannot ensure and do not warrant the security of any information you transmit to us.
International Transfers of Information
We are a United States company. If you are located outside the United States and choose to provide information to us, we transfer Personally Identifiable Information to the United States for processing. The United States may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to the United States, we will protect it as described in this Privacy Policy. By visiting the Website, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information in the United States.
Links to Third-Party Sites
Our Service contains links to other websites. If you choose to click on a third-party link, you will be directed to that third-party’s website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third-party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. We encourage you to read the privacy policies or statements of the other websites you visit.
Retention of Personal Information
We will retain your PII in perpetuity unless you request to have it deleted pursuant to this Section. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information. See below for instructions with regard to accessing and/or correcting your personal information on record with us. If you opt-out of receiving marketing emails, we will use commercially reasonable efforts to remove your PII from our database.
How to Access and/or Correct Your Personal Data
You have the following data protection rights:
· Access, Rectification, or Erasure: You can request access, correction, updates or deletion of your personal information.
· Restriction of Processing and Portability: You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
· Withdrawal of Consent: If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
· Data Protection Authorities: You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.
To exercise any of these rights, please contact info@virtualescapeglobal.com. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken
Modification of This Privacy Policy
We may modify our Privacy Policy, in whole or in part, to address any changes that we feel are necessary. We may or may not notify you via email or the Website, but we will always change the date indicated at the beginning of this document. Any changes we make to our privacy policy shall be effective as of this above date and replace any prior privacy policy, whenever enacted. Thus, it is important that you periodically review this document to ensure your understanding is up to date.
Your Acceptance
By using this Website, you accept the terms of this privacy policy. In the event that you do not agree with the use of your information as described herein, do not use the Website.
Contact
If you have questions with regard to your data and its use on this site, you may contact us at the following email address: info@virtualescapeglobal.com